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Every business has procedures. Queuing systems. Seating plans. Ordering processes. But your customer walks in with none of that knowledge. The quiet customer isn't ignoring your rules. They just don't know them yet. How you communicate that - the tone, the patience, the warmth - is your customer experience. If this is the customer experience conversation you've been missing - follow for more. #customerexperience #cx #customerservice #career #customers
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