AT&T to Credit Customers After Internet Outages
2 days ago · The new policy is a part of a $750 million investment the company has made in its customer service over the last four years, said Kellyn Smith Kenny, AT&T’s chief marketing and growth officer.
Customer Service News & Topics
Jan 3, 2025 · Get the latest expert news, reviews & resources. Tailored specifically for CRM, Call Centers, and Teleservices. The latest news, videos, and discussion topics on Customer Engagement.
Customer Experience Customer Service News & Analysis
Dec 17, 2024 · Allison Robinson will lead the regional bank’s day-to-day store operations, sales and advice, customer experience and more. In this Trendline, CX Dive explores how customer service is evolving to fit the needs of the modern businesses and demands of today’s customers.
Bad Customer Service Could Cost More Than $3.7 Trillion - Forbes
Mar 17, 2024 · Bad customer experiences could cost organizations throughout the world $3.7 trillion annually. That’s according to new research by the experience management company Qualtrics. This figure is up...
Customer service complaints hit records over daily ... - NBC News
Mar 9, 2023 · Staffing problems in customer service and the growing complexity of essential goods and services, like cars and digital tech, have made complaints harder to resolve, data shows.
Customer service News, Research and Analysis - The Conversation
May 6, 2024 · New research on our desire to create shared memories with the people we care about offers insights for companies that want to improve their customer service.
Why customer service ratings are getting worse : NPR
Mar 15, 2023 · There are a number of reasons why customer service may feel worse, like a shortage in workers in some industries, the proliferation of tech as a part of the process, and a lack of incentive for...
Top Customer Service News This Week
Mar 20, 2024 · Top Headlines In Customer Contact News This Week | 3/18/2024 The AI revolution is being televised, 'money dysmorphia' enters the economic lexicon, and customer dissatisfaction at Walmart gets tense. ... “Klarna’s customer service AI chat is doing the equivalent work of 700 full-time agents, is on par with human agents in regard to customer ...
Top Headlines In Customer Service News This Week - CCW Digital
Feb 2, 2024 · Things have gotten weird this week with social media, science, and tech bringing us some special surprises in terms of CX. While some of these headlines speak to the present of customer satisfaction, others will certainly remind you …
Customer service is getting worse—and so are customers - The Economist
Sep 28, 2023 · Many interactions with customer service make you feel central only in the sense of being the prime target of corporate abuse. Such experiences grew especially maddening amid the staff shortages...
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