Nimble CRM Empowers Growth With Relationship-Centered Tools
Dec 5, 2024 · Nimble CRM stands out from traditional customer relationship management software by focusing on company-wide operations rather than just sales.. In September, the …
Harnessing AI To Power CRM for Next-Gen Customer Engagement
Dec 10, 2024 · AI-enabled enrichment is transforming CRM by automating tasks and personalizing interactions. By analyzing customer data, AI enables CRM systems to deliver …
Sales Forecasting and CRM Need AI Plus Human Insight
Jan 2, 2025 · Pipedrive’s 2024 State of AI in Business Report indicated that nearly half of sales professionals struggle to identify leads with buying intent, making prospecting and lead …
Tech Advancements Reshaping Cash-Rewards Platforms
Jan 6, 2025 · Technology is invigorating the cash-rewards marketplace, reshaping retail platforms by streamlining processes, enhancing user experiences, and increasing transparency. Cash …
CX Strategies That Drive Retention and Profitability
Oct 29, 2024 · Ross Solomon, head of product management at financial solutions firm Broadridge, believes that firms must not lose sight of the big picture -- their existing customers. …
The Broad Scope of AI Deployment for Enhancing CRM Efficiency
May 10, 2024 · Demand for better customer experience (CX) is increasing, and CRM platforms and processes must scale to meet it. AI- and analytics-powered technologies like customer …
Mastering AI-Powered CRM Puts Onus on Vendors
Feb 29, 2024 · Today’s challenge for CRM vendors lies in simplifying the adoption of sophisticated, out-of-the-box AI models over the complexities of DIY projects, which can be …
Building a 21st Century Platform: Q&A With Consona CEO Jeff …
May 18, 2009 · Consona offers a line of enterprise resource management and customer relationship management software that is made up of parts that are more recognizable than …
AI-Powered Loyalty Platforms Unlock New CX Opportunities
Oct 3, 2024 · “Loyalty programs that include unstructured data components such as free text and voice input can leverage AI-based text and sentiment analysis to uncover customer insights …
2025 Shaping Up as Another 'Meh' Year for CX - crmbuyer.com
Nov 12, 2024 · Despite increased spending by many businesses, 2025 looks like a lackluster year for customer experience (CX) quality, according to Forrester Research. “For most brands, …