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Posted in: Genesys Cloud - Developer Community! Hi Jeremy, Yes - this can be tracked directly in the UI without needing an API. For transfers to external numbers from an inbound Architect flow , you …

Copyright© 2025 Genesys. All rights reserved. Terms of Use | Privacy Policy

Aug 11, 2025 · Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the …

Dec 10, 2025 · This makes it a lot easier for organizations to implement MFA for Genesys Cloud. How do they work? The Web Authentication API (also known as the WebAuthn API) is a specification …

Sep 8, 2025 · Xperience 2025 Live in Nashville, Tennessee September 8–10, 2025 Join experts in your industry at Genesys Xperience 2025 Xperience 2025 will include everything you need to deliver an …

Mar 24, 2025 · Genesys previously announced that, during the week of December 7, 2024, Genesys would migrate an additional /18 CIDR block of IP addresses used for Genesys Cloud public-facing …

The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know.

Mar 20, 2025 · Randomly, Genesys will seem to lose track of the headset that is connected to the physical devices, causing either the phone icon in Genesys to turn red, the Audio Controls to display …

Hi Community, We're excited to give you a preview of an update planned for the Genesys Cloud UI Interactions view. This update introduces several fundamental changes to agent UI Interactions view …