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A customer was charged the full amount despite cancelling her Zomato order within minutes. The incident sparked debate on fairness in food delivery cancellation policies.

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Discussions are underway with Amazon, Flipkart, Swiggy, Zomato, Jio Mart, MakeMyTrip, Ola, Uber, Meta, WhatsApp, and others.

A woman has accused food delivery service Zomato of theft after being charged a full cancellation fee despite no delivery partner being assigned to her order.

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A woman has accused food delivery giant Zomato of "theft" after she was charged a full cancellation fee for her order.