Customer service boss Alan Stott ... while chatbots will be available, Virgin Media O2 'is not looking to shift contact into chat or forcing customers down that route'. Similarly, there are ...

Virgin Media O2 says it is spending up to £1m a day on customer service after lagging behind its rivals. We speak to customer ...

Tens of thousands of PlayStation users reported issues with their network overnight on Friday, February 7 going into the morning of ...

Sky has announced a price hike of 6.2 per cent for its TV and broadband packages, set to take effect in the coming weeks. The company, which competes with the likes of TalkTalk and Virgin Media, has ...

These 5 Virgin Media voucher codes can be added to your order to save on devices, mobile, broadband, and TV plans, and more. All coupon content is created by Tom’s Guide. We may earn a ...

Of course, Sky and Virgin Media customers who don't pay for sports upgrades can ... The changes are set to come into effect ...

Community Fibre customers have reported having no access to the internet as a large outage has hit, leaving thousands of Brit ...

According to Broadband Genie’s numbers, a mere 40% of Three Mobile’s clientele had managed to avoid service outages entirely, ...

New stats show there are clear winners and losers when it comes to the reliability of internet connections for Brits.

A crackdown on illegal IPTV services has seen the services taken down in a number of areas across the UK, with police warning ...

A coalition of law enforcement agencies, led by a drug enforcement task force, has launched a campaign to reduce the presence ...

A crackdown on illigal ‘dodgy firesticks’ has taken place in 15 areas targeting Sky Sports and Movies. The broadcaster has ...