Virgin Media O2 chief executive Lutz Schüler has admitted the company has more work to do in some areas of customer service.

Virgin Media O2 has today switched on its next-generation 5G Standalone network for large enterprise, public sector, and SME customers on eligible ...

By Lutz Schüler, Chief Executive, Virgin Media O2: ...

Virgin Media O2 says it is spending up to £1m a day on customer service after lagging behind its rivals. We speak to customer ...

Virgin Media O2 has turned on access to its 5G Standalone network in some 500 towns and cities across the UK for business customers. The SIM used needs to be on an eligible tariff and being paid for ...

Virgin Media O2 has deployed 5G at Twickenham Stadium, the home of English rugby. The telco announced today (February 12) ...

After launching their first commercial 5G Standalone (SA) based mobile broadband network for consumers in February 2024 (here ...

EE, Sky Mobile and Tesco Mobile were the least complained-about mobile providers, according to the regulator’s data.

Virgin Media O2’s marketing director Simon Valcarcel and Charles Vallance, founder of VCCP, Marketing Week’s Agency of the ...

O2 customers are now benefitting from a mobile connectivity upgrade at the Allianz Stadium (formerly Twickenham), after the ...

THE best and worst broadband providers for customer complaints have been revealed by the regulator. Sky was the least complained-about broadband provider between July and September of last year, ...

Furthermore, different companies will use different rates of inflation. For example, Virgin Media/O2 uses the Retail Price Index (RPI) while Vodafone uses Consumer Prices Index (CPI) rate of ...