Today more than ever, excellent customer service is needed to retain customers. People are tired of spending hours on the phone with rude service people only to find their problems unresolved.

In customer service training circles, there’s a belief that you can't train for empathy. In other words, the empathy required by a customer-facing employee is a fixed personality trait, something that ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 9 years old. Customer service ...

Customer service is a key function of any business operation. Companies that place a strong emphasis on assisting their customers, whether it be in-person, online or by phone stand a better chance of ...

New England Fuel Institute’s (NEFI) Technical Training Center has announced that online training is now being offered via its Website on a wide range of customer service topics. Courses are applicable ...

Now more than ever, the importance of leadership development and customer service training is key to business success in today’s world. Akamai Training and Consulting is impacting companies in their ...

EMPLOYEE learning and development is important because it contributes to personal effectiveness and performance. Last week, we discussed how team training binds the company together and improves ...

Wal-Mart training manager Steven Yu leads a team of 14 trainers at a store in Carrollton. The store is the first training "academy" for frontline managers. Wal-Mart expects to open more than 200 of ...

Issuers and financial services companies operate in a dynamic landscape where products change, expand and operate in an omnichannel environment, compliance is critical and customer service ...