As expected, there is a clash over some amendments presented in the Senate as part of the 2025 Competition Bill.

AI is now being used in Volusia County’s 911 call center to handle non-emergencies. The technology is paid for by the sheriff ...

Linking the systems allows authorized users to move between platforms with a unified identity and access framework.

A cut to federal food assistance is looming, but residents have been struggling with the program for months. A cyber attack ...

New research shows that open source ChatGPT-style AI setups can potentially route callers to the right person in a call center using natural language, without following infuriating menu choices that ...

Months after a cyberattack on a call center for SNAP recipients, beneficiaries have struggled to obtain access to their benefits.

D.C.’s troubled school bus system was under the microscope Tuesday, as the council held an oversight hearing to discuss the ...

Beginning next week, all DMV locations statewide will transition to a fully appointment-based scheduling system. Walk-in ...

The Washington Employment Security Department (ESD) is launching a 90-day pilot program to adjust unemployment call center ...

Specialty provider groups reimagining call center operations use AI to automate scheduling and improve patient access without adding staff.

A Michigan Senate committee heard testimony Wednesday on bills to crack down on spam calls and texts. Colin Jackson has more.

Michigan bills to crack down on telemarketing would add state penalties for some telemarketers who contact people on the ...