MaineHealth, a nonprofit system that includes hospitals, health care facilities and clinics in Maine and New Hampshire, sent ...

AI is now being used in Volusia County’s 911 call center to handle non-emergencies. The technology is paid for by the sheriff ...

D.C.’s troubled school bus system was under the microscope Tuesday, as the council held an oversight hearing to discuss the ...

AI as a call center trainer, shutdown drags on (and drags down consumers), Kimberly-Clark to buy Kenvue, is AI to blame for ...

Delayed care taking urgency as health systems address rising costs, access barriers, and patient outreach to improve timely treatment and outcomes.

Two months after an IT hiccup at the Department of Veterans Affairs left a significant portion of GI Bill recipients without ...

A cut to federal food assistance is looming, but residents have been struggling with the program for months. A cyber attack ...

To reduce wait times and end the pain of sitting in a DMV, New Hampshire will transition to a fully appointment-based ...

Newly released internal DHS tallies show 2,207 case escalations last week alone — most flooding the state's call center — ...

Adams County supervisors delayed approving $218,000 for new 911 software, citing budget concerns and a need for more research, as the current emergency system nears end of support.