The state’s governor is going into the new year with an updated commitment to improving government technology and digital services. The push relies heavily on making contact centers more efficient.

Calling Verizon or many other large American companies most often means spending hours trying to get help from people who ...

So you know you want to service your customers on social media, and maybe you’ve even launched a program, but you need to know how to scale. It’s time to look at technology for help.

Explore how automation is transforming customer service, speed, and personalization while complementing human roles in ...

3. Technology must improve the customer experience. When customers call a service line and it seems to take forever for an agent to help, it's likely that they are switching to different ...

In a game-changing leap forward for the financial industry, Santhosh Kumar Ganesan, a technology professional from the United ...

Many organisations are turning to investment and innovation in the customer service space to help ensure their customers are happy - and crucially, remain happy. This includes leveraging the latest ...

The two companies behind the technology are Furhat and audEERING ... to become extremely angry and even curse as part of customer service training.

The ability to view chat history with Amazon customer service adds an additional layer of convenience and transparency for ...