The state’s governor is going into the new year with an updated commitment to improving government technology and digital services. The push relies heavily on making contact centers more efficient.

MetLife announced that Nick Nadgauda will take on the CIO role effective March 10, 2025. He will report directly to Bill ...

Cybersecurity researchers have claimed financial technology firm Miio, which offers mobile telecoms and financial services to ...

To create offerings that truly resonate with users, tech companies need to prioritize empathy and human-centered design.

O2 customers are being warned that the network is axing a key service this month. The major mobile phone provider has ...

The rise in data breaches is a stark reminder that cybersecurity is no longer optional; it’s a business imperative. For ...

Lynn Keillor’s landline telephone — her only phone — went dead on Dec. 4. She’s gone round and round with CenturyLink since, getting several reassurances her service would soon return. But it hasn’t.

Remember when roaming costs were sky-high and unreliable connections were the norm? The struggle to stay connected is now a ...

The Department for Work and Pensions (DWP) plans to introduce "more automation" to its telephone services and boost its ...

In addition to the system sale, the company today disclosed that fiscal 2024 Q4 bookings will be at least $18 million, an ...

In this interview, he speaks to Sudhir Chowdhary on the emerging trends in cloud computing and how cloud providers are ...

The first AI platform of its kind in the Middle East, Blue AI developed by Al-Futtaim in the United Arab Emirates, is a smart ...