In fact, the creation of a new TSA PreCheck webform coincided with a 79% increase in complaints within the following four months. The introduction of new messaging enhancements didn't help either ...

Zoom in: The expedited passenger screening program (PreCheck), general customer service, screening and civil rights were the top four TSA-related complaints at SFO from January 2023 through ...

The TSA experience at some U.S. airports is better than others, according to a study based on passenger complaints. BRYAN TERRY USA TODAY NETWORK Getting through airport security can be a breeze ...

He also punched another TSA officer "three times in the face with a closed fist" as the officer intervened, according to the complaint. Prior to the attack, McDougall had been screened at a ...

According to a study by Upgraded Points, Newark topped the list for dissatisfaction with TSA checkpoints, based on complaints filed between 2015 and 2023. The Texas-based travel company’s report, ...

The report, published Aug. 12, ranked airports the most prone to passenger complaints based on TSA Contact Center Complaint data from 2015 to 2023, the Texas-based travel company said. The data is ...