Two months after UnitedHealthcare CEO Brian Thompson was killed, the insurer's parent company is going after people who say ...

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As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.

Baristas at Starbucks are already complaining about a new business strategy aimed at 'humainizing' the global chain.

Rude customers can be the absolute worst, especially when they act like waiting a few seconds is the greatest inconvenience ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

Without a thoughtful, personalized approach, onboarding risks losing sight of the core job your customer hired you to do in ...

From flirty tops to swoon-worthy dresses, Anthropologie’s sale is serving date night perfection—without breaking the bank.

If you want to make a photo book to commemorate an event or experience, Mixbook is the best service to use. If you want a digital photo frame to show off your favorite images, we think that the ...

Struggling to get your Shopify store up and running? Staring at all those settings, themes, and product options, wondering, "Where the heck do I even start"?