An on-demand bookable bus service has been expanded to a new town, plugging the last major gap on the service. Gloucestershire County Council's The Robin will start to serve Newent and the surrounding ...

A new study reveals that AI-assisted customer service agents work faster and more efficiently, with the biggest gains seen ...

New LogMeIn Resolve updates reaffirm company’s commitment to delivering greater value to customers and simplifying business operations BOSTON--(BUSINESS WIRE)--GoTo, the leader in cloud communications ...

Almost two in five people have failed to scan at least one item when using self-checkouts, a survey has revealed. Also in Money today: Donald Trump's tariffs have wiped £200bn from the crypto markets ...

A Greater Manchester hotel which is located in the site of a former nightclub has been named one of the best wedding venues in the country. Smokies Park at Holiday Inn Manchester Oldham, near the A627 ...

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Navigating the world of data and identity partners can feel like scrolling through a dating app: In a sea of options, only a ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...

How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

In European offices, there is a steadily growing interest in spaces that are not only beneficial to productive work but also ...

If you’re a hiring manager in customer service or customer support, you already know that crafting the perfect customer service job interview questions is difficult. And if you’re an aspiring or ...