Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

In European offices, there is a steadily growing interest in spaces that are not only beneficial to productive work but also ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

Selecting the right Internet Service Provider (ISP) is a crucial decision that impacts everything from daily productivity to ...

On this episode of Grit Daily Startup Show, host Jordan French sat down with Darryl Kelly, the CEO of Aspect. Kelly, known ...

Join us for an insightful webinar to discover how integrating the capabilities of Playvox by NICE and CRM systems can help ...