As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Younger workers are “actually advocating for a more thoughtful integration of digital and face-to-face interactions,” says ...

The government is encouraging disabled people to work - but many say, despite their experience and enthusiasm, they are ...

In a powerful display of community spirit, hundreds of Durban residents, medical professionals, and families affected by ...

Fast-forward 20 years and 110 million square feet of office space sits empty across Britain. Meanwhile, a call-centre worker takes calls from their spare room at home while marching on an under-desk ...

“If you are (Illinois Department of Corrections) staff who wants ICE to know of an illegal immigrant in IDOC call or message me ... order telling state prison workers not to assist federal ...

The post says that the account will be for explaining the purpose of unions generally and explaining the undergrad workers’ rationale for pursuing unionization. Teamsters Local 170 organizer Jack ...

Daakroom organised its first Letter Writing Carnival in Mumbai at World Trade Centre, promoting handwritten communication to foster meaningful connections and digital detox. Co-founders Shivani ...

The head of a major union of federal employees said he didn't think Elon Musk understood who federal workers are or what they do. "I don't think he knows the first thing about federal government ...

The manager reportedly worked at Gong Cha Korea's franchise at the Shinsegae Department Store in Daegu and informed the part-time workers about the new move. “Did you see the plane explosion today?

In an order issued Monday, the White House instructed all U.S. government departments and agencies in the executive branch to end remote work arrangements and require employees to return to work ...