Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

HCLTech will establish a Nuance Migration Factory to transfer Nuance solutions to Microsoft Dynamics 365 Contact Centre. It ...

Company recognised for strengths in portfolio breadth, implementation and delivery, extended services, geographic footprint ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

Skilled Dynamics developers play an important role in boosting client engagement by leveraging Microsoft Dynamics 365's full ...

HCLTech is enhancing its partnership with Microsoft to improve customer service using generative AI and cloud solutions. They ...

HCLTech expands capabilities in AI-driven contact center transformation NEW YORK & NOIDA, India--(BUSINESS WIRE)--HCLTech, a leading global technology company, today announced the expansion of its ...

We also analyze whether there are collaboration features for multiple users, and lastly, we judge the quality of the customer service and the different pricing plans available. Read how we test ...