Success in modern business hinges on a product’s ability to transform complicated processes into competitive advantages. For ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

Pierer New Mobility GmbH — the e-bike business unit of Pierer Mobility AG — says it will consolidate its functions to headquarters in Munderfing, Austria, and Murrieta, California, and phase out its ...

Building a customer base is crucial for all businesses. Whether your business is a large manufacturer, a service provider, or a small retailer or restaurant, customers and the revenue they provide are ...

Before Josh James became the owner of a shop for outdoor equipment needs in Yuba City, All Power Services, he met his future ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

DJ Paoni, CEO of Certinia, seems to have had a good first year in the job. We ask what's next in professional services and ...

Customer relationship management (CRM) technology is a powerful tool for helping businesses connect with clients.

Financial services giant American Express ( AXP 1.12%) reported fourth quarter and full-year 2024 earnings on Friday, Jan. 24 ...

CRM software plays an important role in improving most areas involved in business operations, providing a centralized location for all its customer data. With that, it’s easier for businesses to ...

Data has become the lifeline of our increasingly interconnected world and a crucial lever for driving customer experience.

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...