Is yours a business that's seriously struggling to retain customers? Good news: Building (and maintaining) the right ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

Data has become the lifeline of our increasingly interconnected world and a crucial lever for driving customer experience.

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

Agentic AI can understand, decide, and act independently - which could change the fundamental nature of customer engagement ...

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

VEGAS (January 28, 2025) – Foley Entertainment Group Chairman Bill Foley announced today, January 28, that the organization ...

The adoption curve beyond predictive and generative AI is only getting steeper, and savvy business leaders are investing to ...

Swiss-based global environmental monitoring solutions manufacturer ELPRO BUCHS-AG has announced the hiring of Marietta ...