NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Rugeley-based IT company Techcare has been named “Cannock Chase Small Business of the Year” at the recent SLTC Awards, hosted ...

By J. N. HALMI saw the gentleman immediately as he walked into the office. However, I lost track of him because I was busy ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

Artificial Intelligence (AI) is rapidly transforming businesses across industries. India, known for its tech talent and ...

GetWhys Inc. today said it has raised a $2.75 million seed funding round to further the development and marketing of its ...

When brands look to connect emotionally with customers or clients, they often think first of marketing. But amazing customer ...

Unimoni, a leader in the foreign exchange and travel service industry, is proud to announce the continued expansion of its ...

Here are 25 key predictions and goals from CIOs across the region, helping businesses stay ahead in an era of unprecedented ...

As part of its massive effort to reach more customers and improve service, Manila Water completes key pipelaying and pipe replacement projects in the East Zone of Metro Manila and parts of Rizal ...

As previously reported, Scotiabank downgraded Comcast (CMCSA) to Sector Perform from Outperform with a price target of $44.50, down from $48.

In the anti-woke world arising from the second coming of Donald Trump, writing about a company losing its social licence ...