The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...
This program aims to provide a fast track to great careers with industry partners like Alabama Power, Spire, and Blue Cross, ...
Joining us on today’s Inside Automotive is John Fairchild President of Fairchild Automotive Solutions, to share ...
The staff at the city mosque here will soon be required to wear a standard uniform and undergo customer service training ...
A new study reveals that AI-assisted customer service agents work faster and more efficiently, with the biggest gains seen ...
The lawsuit against LinkedIn, alleging it used customer information for AI model training, has been withdrawn.
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
What I are wondering, as this investment and implementation wave continues, is who will lead these GenAI efforts? The more I ...
Nexus has outlined how the Tyne and Wear Metro’s new £362m fleet of trains will be brought into customer service over the ...
As part of ongoing efforts to repurpose waste and connect with communities, Emirates has recently distributed more than ...
Ultimately, investing in forwarder TMS software is a significant decision that can greatly impact logistics operations. By ...
PUTRAJAYA: The counter staff rotation initiative, involving all ministries and their respective departments has been ...