Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...
Telecommunications company, AT, has announced a series of strategic initiatives to enhance customer experience and foster growth as part of its 2025 roadmap.
Swiss-based global environmental monitoring solutions manufacturer ELPRO BUCHS-AG has announced the hiring of Marietta ...
Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...
Handling the financial aspects of an inheritance can often be challenging and time-sensitive. While awaiting the estate ...
Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...
Traveling with family can be stressful – and even more so if you don't have adequate travel insurance protection for the trip you saved up to go on. Issues like flight delays an ...
The SSA's new Call Back Assist feature lets you hang up and still keep your place in line. Costco won't join DEI backlash.
1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...
To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...
B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...