The state’s governor is going into the new year with an updated commitment to improving government technology and digital services. The push relies heavily on making contact centers more efficient.

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Anyone who works with technology and, therefore, technical documentation knows how difficult it is to understand, create, and ...

The Department for Work and Pensions (DWP) plans to introduce "more automation" to its telephone services and boost its ...

In response to the ongoing challenges faced by the community during the extreme wind and fire events, the Family Service ...

In today’s fast-paced business environment, efficient communication with customers is key to building strong relationships ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and ...