Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

To achieve CX excellence, government entities must embrace advanced technologies that streamline operations, enhance ...

Discover how to create a customer service policy that will drive customer delight, loyalty, and revenue growth for your team. As you hire more customer service agents, providing quality support across ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

The Public Accounts Committee's report has sparked a robustly worded exchange of letters between leaders of the two ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Principality Intermediaries has restructured its business team to “maintain exceptional customer service standards during a ...

The Bermuda Taxi Owners Association is seeking feedback from the public on a long-term plan it has devised to improve the ...

We reveal the best places to buy baby equipment on the high street and online, based on real customers' experiences. The best shops not only offer competitive value for money but also expert advice ...

The British Virgin Islands (BVI) is set to enhance accountability and service delivery within its public sector with the reintroduction of customer service charters in 2025. Kedimone Rubaine, Director ...