A new study reveals that AI-assisted customer service agents work faster and more efficiently, with the biggest gains seen ...

Within Daimler Truck, the business unit Mercedes-Benz Special Trucks is responsible for implementing the growth strategy in ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

He has been reporting on the tech industry for more than a decade. TikTok’s executives are “planning for various scenarios” ahead of the Supreme Court likely upholding a US ban of the app.

a National Weather Service meteorologist. “This is a continued extreme fire weather and wind scenario,” Schoenfeld said. The Palisades fire had burned more than 23,700 acres and was 14% ...

(Writer’s note: None of the below trade scenarios will include the injured Mitchell Robinson. A Robinson-focused discussion will come next week.) Knicks receive: Simone Fontecchio Pistons ...

Expert NFL playoff picks: Unique data and betting insights only at USA TODAY Here's a look at scenarios for the Lions' first playoff opponent as they try to make history as the first Lions team to ...

While the six other NFL playoff teams from the NFC play in the wild-card round of the NFL playoffs this weekend, the Detroit Lions had a bye because they earned the No. 1 seed in the NFC playoffs ...