Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Here's the latest on the Packers' playoff scenarios, potential postseason opponents, current NFC North standings and what's ahead. The NFC and the Packers' playoff picture is coming into clearer ...

Faster response times mean happier customersAre your customers on hold too long?Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it.Our latest ...

The NFC South title also will come down to Sunday's games. Here are the clinching scenarios for Week 18, along with projected seeds and matchups from ESPN's Football Power Index (FPI): More NFL ...

The convoluted scenarios have narrowed down to straightforward conditionals. In the weeks leading up to NFL Week 18, fans often had to keep several different variables in mind when mapping out the ...

Week 18 of the 2024 NFL season is just as much about the battle for playoff positioning and the final spots in the postseason as it is determining the order for the 2025 NFL Draft. While the best ...

The final week of the 2024 NFL regular season has arrived with Week 18 offering a few playoff-clinching scenarios this weekend. While a majority of the playoff spots have been locked up ...

In that scenario, the Los Angeles Chargers would travel to Acrisure Stadium to kickoff the opening round of the playoffs. If the Steelers defeat the Bengals but the Ravens win over the Browns ...