Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

We've all done it - shouted "customer service representative!" at the phone until we were finally given the chance to speak ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

A Whole Foods customer in Denver, Colorado bit into fried chicken, discovered that it was raw, leading to a viral Reddit post ...

A woman has been arrested and charged in connection with the shooting of a customer service representative and the theft of ...

The table below shows an overview of what jobs will AI replace in the future, including the likelihood of AI replacing each ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...

The Montana House of Representatives is the lower chamber of the Montana State Legislature. Alongside the Montana State Senate, it forms the legislative branch of the Montana state government and ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...