A woman has been arrested and charged in connection with the shooting of a customer service representative and the theft of ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

The table below shows an overview of what jobs will AI replace in the future, including the likelihood of AI replacing each ...

The smart messaging service company "Jabber" announced on the 23rd that it has supplied the "customer feedback messaging ...

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for ...

When Joseph Hall returns his car to Budget, it drops a $450 cleaning bill on him. Does he have to pay all of it?

When Joseph Hall returned his car to Budget, it dropped a $450 cleaning bill on him. Does he have to pay all of it?

CMS appeals Medicare Star Rating ruling after a judge sided with UnitedHealth over unfair evaluations, impacting the 2025 plan assessments.

An Arkansas woman pleaded guilty in federal court to stealing more than $300,000 from elderly accountholders at a New Hampshire credit union.

For companies looking to ensure that their message guides buyers toward confident choices, orchestrating cohesive 360 ...