In today’s story, the customer is wrong about the garbage pickup schedule, and he’s so annoying that the customer service rep ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

The table below shows an overview of what jobs will AI replace in the future, including the likelihood of AI replacing each ...

A concerned netizen shared a humorous yet disappointing experience when calling his internet service provider.

CMS appeals Medicare Star Rating ruling after a judge sided with UnitedHealth over unfair evaluations, impacting the 2025 plan assessments.

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for ...

The smart messaging service company "Jabber" announced on the 23rd that it has supplied the "customer feedback messaging ...

The moment has since gone viral and is being shared on social media and media outlets in the U.S. The question came as the House of Representatives was voting for a new speaker. Speaker Mike ...

After a two-week website interruption, the City of Lubbock Utilities department announced the launch of a new website location its customers can use.

The Internal Revenue Service today announced that the nation’s 2025 tax season will start on Monday, Jan. 27, 2025, and will feature expanded and enhanced tools to help ...

Spirit Airlines is known for its affordable fares and no-frills flying experience. However, like any airline, you may find ...