Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Effective follow-up begins immediately after a sale, when you call the customer to say "Thank you" and find out if he or she is pleased with your product or service. Beyond this, there are several ...

Shep Hyken is a customer service/CX expert ... he shared how smart companies are using AI to build and retain customer relationships. Below are some of his comments followed by my commentary ...

The traditional utility-customer relationship, typically an exchange of electricity for payment, is evolving into something much more dynamic.

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...

Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...

Faster response times mean happier customersAre your customers on hold too long?Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it.Our latest ...