The state’s governor is going into the new year with an updated commitment to improving government technology and digital services. The push relies heavily on making contact centers more efficient.

Driving Sustainability Through Streamlined Greenhouse-to-Grocer Operations; Aligning Technology with Company's Zero-Waste ...

In today’s fast-paced business environment, efficient communication with customers is key to building strong relationships ...

The qualities that matter most to corporate leaders typically relate to partnership, service and transparency. Legal teams incorporating these traits more comprehensively into their representation ...

UGI Utilities Inc. and PPL Electric Utilities have been named as 2024 Customer Champions for continuing to build engaged ...

Learn key strategies to create real customer value, build lasting loyalty, and drive business success through a ...

Explore how automation is transforming customer service, speed, and personalization while complementing human roles in ...

Merged company will be well-positioned to meet the evolving needs of creative, media, and advertising industries through combined investment in content creation, event coverage, and product and ...

Salesforce has defined the SaaS model with its CRM suite of digital tools, applicable to a multitude of businesses.

For driveway paving companies, technical expertise is only part of the equation for delivering exceptional service. Effective ...

Twelve days later, Wright finally got an answer. Corporate security told her she’d been banned for “having sexual relations with a man on a flight while intoxicated.” ...

AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a ...