Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

The traditional utility-customer relationship, typically an exchange of electricity for payment, is evolving into something much more dynamic.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Collaboration between Assured Data Protection and Wavenet, as well as Evolve and Evolve IP, underlines the benefits of ...

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the ...

In today’s fast-paced and highly connected world, building strong customer relationships is more critical than ever.

ChatGPT listens to what I am requesting, answers the questions, and even remembers the context within which I am asking them.

Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...

Faster response times mean happier customersAre your customers on hold too long?Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it.Our latest ...

Solution: To mitigate against negative press, physical security manufacturers and installers must have a proactive channel ...