Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

The traditional utility-customer relationship, typically an exchange of electricity for payment, is evolving into something much more dynamic.

In today’s fast-paced and highly connected world, building strong customer relationships is more critical than ever.

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

Collaboration between Assured Data Protection and Wavenet, as well as Evolve and Evolve IP, underlines the benefits of ...

Payment service providers need to rethink their business model and take advantage of their customer relationships to offer ...

Go the extra mile by offering customer service that is second to none. As a small business, you have the advantage of being ...

RS IT Solutions, which offers IT support to businesses, has announced the appointment of Chloe Brabbins as customer ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Businesses should move away from the outdated "the customer is always right" mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here's how to ...