Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Effective follow-up begins immediately after a sale, when you call the customer to say "Thank you" and find out if he or she is pleased with your product or service. Beyond this, there are several ...

Shep Hyken is a customer service/CX expert ... he shared how smart companies are using AI to build and retain customer relationships. Below are some of his comments followed by my commentary ...

In today’s fast-paced business environment, efficient communication with customers is key to building strong relationships and ensuring long-term success. Customer communication software has become an ...

The traditional utility-customer relationship, typically an exchange of electricity for payment, is evolving into something much more dynamic.

What’s sometimes missing in these discussions, however, is the enduring human factor that characterises customer service relationships and plays a huge role in their success or failure. The arrival of ...

Join us for an insightful webinar to discover how integrating the capabilities of Playvox by NICE and CRM systems can help ...

Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...