to the customer service and support industry met in Las Vegas for the 25th anniversary of CCW (Customer Contact Week), the largest customer service conference in the world hosted by market ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Throughout my three and a half decades in the customer service industry, I've witnessed countless technological revolutions, but none quite as transformative as the recent advances in sentiment ...

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...

Entitled customers are everywhere. Honestly, it’s the only reason I wouldn’t work retail ever again. Working any job where you deal with random customers all day is bound to be stressful if ...

and the auto service industry is no exception. Delivering top-notch services while creating an exceptional customer experience coupled with trust and reliability fuels long-term success.

It’s time for someone to take a deep dive into the customer service challenges and opportunities specific to the Ecommerce industry. That is why we created a survey open to all Ecommerce companies, ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Swiss-based global environmental monitoring solutions manufacturer ELPRO BUCHS-AG has announced the hiring of Marietta ...