The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

Swiss-based global environmental monitoring solutions manufacturer ELPRO BUCHS-AG has announced the hiring of Marietta ...

As we step into 2025, customer service in the finance sector is poised for transformative change. Technological advancements, shifting consumer expectations, and intensifying competition will drive ...

On this episode of Grit Daily Startup Show, host Jordan French sat down with Darryl Kelly, the CEO of Aspect. Kelly, known ...

Modern crypto criminal enterprises have C-suites, middle management, and even customer service departments. And they use ...

The Zacks Industrial Services industry has been bearing the brunt of the prolonged contraction in the manufacturing sector as ...

Standard Bank Group is committed to enhancing customer experience by integrating purposeful technology solutions.

TOKOLI\xa0In the global business landscape, competition is often heralded as a catalyst for enhanced customer service. The ...

The root of the word insurance dates over 500 years from the French ‘ensurer’ meaning engagement to marry. Today some leading ...