The state’s governor is going into the new year with an updated commitment to improving government technology and digital services. The push relies heavily on making contact centers more efficient.

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

Are you looking for high-pay customer service jobs you can do from home? Work at home customer service jobs are fairly p ...

We’re at an inflection point in field service, and actions taken today will determine tomorrow’s industry leaders.

A positive customer experience can significantly impact a company's performance, enhancing brand reputation and fostering a ...

Then I was told to shut off my TV and then restart all of my devices, but that didn’t help either ... Digital service providers try any way they can to reduce customer service costs.

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Only if you don't need customer service in America.' Austin Sarat at The Hill. With the "holiday season freshly behind us, ...

Have a question about your Amazon order or need help resolving an issue? You're not alone. Fortunately, Amazon offers multiple convenient ways to connect with t ...