Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Expedia is one of the leading online travel agencies that help millions of travelers book flights, hotels, car rentals, and ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Swiss-based global environmental monitoring solutions manufacturer ELPRO BUCHS-AG has announced the hiring of Marietta ...

How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Telecommunications company, AT, has announced a series of strategic initiatives to enhance customer experience and foster growth as part of its 2025 roadmap.