Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Expedia is one of the leading online travel agencies that help millions of travelers book flights, hotels, car rentals, and ...

Qatar Airways is one of the world’s leading airlines, renowned for its excellent service, luxurious in-flight experience, and ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

The CFPB ordered Block to update its business practices to comply with the law, pay between $75 and $120 million to users ...

Swiss-based global environmental monitoring solutions manufacturer ELPRO BUCHS-AG has announced the hiring of Marietta ...

Cash App's parent company Block has been ordered to pay $175 million to users and the Consumer Financial Protection Bureau's ...