Yet, too many organisations still worship NPS and CSAT scores as their guiding Key Performance Indicators (and the basis of how they incentivise their employees), without questioning whether those ...

Today, analytics has taken the very renaissance of modern booking platforms into service delivery revolution. The ...

From QR-enabled duty-free shopping to AI-driven customer insights and AR-powered virtual try-ons, the session highlighted how ...

It will utilise Salesforce’s Agentforce, an artificial intelligence (AI) system that deploys autonomous agents to perform ...

Learn what a CRM database is, key features to look for, benefits, and best practices to help you choose and optimize the ...

The study, Beyond the Slice: Insights into Pizza Excellence, looked at two unnamed convenience-store brands, large chains ...

If computer capabilities are accelerating at a speed no human can muster, service doesn’t need to be stagnant. Following the need for game-changing technology to manage customer interactions with ease ...

With two months until MDM's marquee event, Tom Gale details the purpose behind SHIFT and and its value points that cover ...

For example, Railbookers Group uses AI to uncover travel trends and reveal what is driving the popularity of destinations.

In this TechRepublic exclusive, Gartner analyst Katie Gove discusses how tech services leaders should prioritize assets and ...

Not all leads are created equal. Effective online research can help you find potential customers who are the best fit for ...