A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE ...

For example, Railbookers Group uses AI to uncover travel trends and reveal what is driving the popularity of destinations.

Learn how AI tools help businesses create relatable, customer-centric marketing strategies that deliver real results. Unlock ...

Generative AI is revolutionizing industries, transforming digital marketing, business operations, and customer engagement.

Think status go, rather than status quo. It goes without saying that customers are the lifeblood of any company ...

Artificial intelligence (AI) is no longer a futuristic concept—it’s a powerful force that is reshaping industries across the ...

If computer capabilities are accelerating at a speed no human can muster, service doesn’t need to be stagnant. Following the need for game-changing technology to manage customer interactions with ease ...

The idea that actionable insights alone produce value is a myth. They must be proactively used in business processes to drive ...

Master the Science of Success through aspirational coverage for executive-level decisions, leadership, management, strategy ...

In this episode, host Jenny Rooney speaks with Adrienne Ingoldt, the first-ever CMO of gas and convenience store chain Pilot, ...