Almost no one is shocked anymore when a seemingly human voice on the other end of the phone line says, “To speak with a person, press the pound key and zero.” Only some 10 years old, ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

However, the industry now endorses the new CT Bus (computer-telephony bus) as a transition to an open-systems development environment that is much like that of PCs. Both equipment manufacturers and ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

In the fast-paced digital age, effective communication has become the cornerstone of business success. CTI software is at the forefront of revolutionizing how companies manage their communications, ...

Austin, Texas — The Si3050 direct-access arrangement (DAA) chipset is designed for multi-channel voice products, including PBXs, voice-enabled routers, computer telephony systems, and VoIP designs.

Cisco has warned users of a vulnerability concerning Unified Communications Manager (Unified CM), part of the control system for Cisco's IP telephony systems. Affecting Cisco Unified CM and Cisco ...

LONDON — Electronic Data Systems Corp. is continuing to experience problems with a welfare case management and telephony system it developed for the U.K. government and, as a result, the Plano, Texas, ...