Only days remain until the April 15 deadline to file taxes, and Pennsylvania tax preparation call centers have expanded hours to help late filers.

New insights from a BPO provider outline how predictive analytics, emotion routing, AI governance, and workforce ...

Caylent, a consulting firm that helps Amazon Web Services customers adopt AI, has acquired Pronetx, another consulting firm that focuses on selling Amazon’s AI-powered contact center software, called ...

With the deadline to file your state taxes coming up on April 15, the extension will provide people with late-season tax ...

The Philippine call center industry is a juggernaut, employing over a million and generating billions in revenue. Its workers ...

The Department of Revenue has announced that call center service hours will be extended to help Pennsylvanians file their ...

Noah Haswell, Beaver County Radio News (Harrisburg, PA) The Pennsylvania Department of Revenue is extending its call center ...

After years of steering customers away from phone calls to cut costs, businesses are warming to voice AI agents capable of ...

NiCE (Nasdaq: NICE) today announced that once again it was the only vendor named a Customers’ Choice in the 2026 Gartner® ...

IBM has deployed an AI-ready data lakehouse for Tata Play Fiber, consolidating 25 data sources to enhance analytics, customer ...

The FCC has already put a ban on foreign-made internet routers, and now it wants to change the way internet and phone ...

There was a time when call centers were built primarily to handle large volumes of customer queries by phone. Today, contact centers have largely replaced them – the operational hubs where businesses ...