The Customer Care team at United Bank has been named Service Team of the Year in the National Customer Service Association ...

Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

THINKING of swapping your desk job for something more rewarding? Thousands of ‘encore jobs’ are up for grabs right now – and ...

SPANISH FORT, AL – November 21, 2025 – PRESSADVANTAGE – Mallard Air Heating & Cooling has been recognized as one of the Best HVAC Sales & Service Companies in Alabama for 2025 by Guide to Alabama, ...

Every successful project begins with a meticulously crafted blueprint. Whether you are building an impressive structure, ...

Many companies are training their employees to “be friendlier.” Now, when I go to pay for my groceries or have bloodwork done at a lab, someone invariably asks me, “so ...

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Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led the rankings with a score of 83, followed by Citizens Bank, PNC Mortgage, ...

There’s some heated debate online, tucked away in disgruntled social media threads, of the way things have become. Calls are often pre-routed through some kind of automated system, be it AI or an ...

SINGAPORE - Media OutReach Newswire - 16 October 2025 - The Jollibee Group celebrates another major milestone and international win as Jollibee Singapore has been hailed by the Straits Times as the ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

Regarding Jon Mays’ column Sept. 19, “The art of good service,” when the restaurant server knows your name and asks how you are doing — that is a plus.