AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers—losing service to outages ...

AT&T’s promise also comes with a list of stipulations for eligibility, which can be found at ATT.com/guarantee. Among them, the company says outages must impact at least 10 or more towers, and users ...

After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.

Called the AT&T Guarantee, the new initiative promises that users won't be billed for days when the company's network goes ...

Lauren elaborates and explains how she discovered the company while watching a video. After contacting them and taking advantage of a promotion, she was able to bring her bill down from $90 to $30.

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...