In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...

Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

Dallas-based telecom giant AT&T is pioneering a bill credit guarantee to address outage frustrations. Sometimes outages just ...

AT&T Inc. T has reinforced its focus on the customer-centric business model by promising to pay bill credits for any network ...

The Sixth Circuit’s January 2, 2025, decision in Ohio Telecom Association et al. v. Federal Communications Commission et al. may reshape the future ...

AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...

After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.

Americans on average spends about 5% of their monthly earnings on internet, phone, cable TV and streaming subscriptions.

If possible, return to a brick-and-mortar store. Most providers have local stores where you can return your equipment. It may ...