AT&T, internet outages
AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than 20 minutes or wireless outage of more than one hour. If a customer calling into its telephone support lines has to wait on hold for more than five minutes, they will receive a $5 Visa gift card.
AT&T to Credit Customers After Internet Outages
Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a wireless outage of more than an hour will automatically receive a full-day bill credit. Customers who call the company’s technical support line and are put on hold for more than five minutes will receive a $5 Visa gift card.
Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...
In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...
AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to ...
Trey Paul is a CNET senior editor covering broadband. His 20+ years of experience as a writer and editor include time at the broadband marketplace Allconnect, as well as working with clients like ...
AT&T Internet offers multiple plans ... They charged activation fee and other fees. My bill was suppose to be a set amount $55 but it was double. I stopped using t the service because it always ...
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AT&T introduces new guarantee to refund costs for outagesAiming to provide a new customer experience, AT&T introduced its AT&T Guarantee, which states that if a customer loses their phone service for more than an hour, the company will refund the cost of a ...
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