AT&T will credit you for a day’s service after some fiber or wireless outages
AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the outage meets its criteria. Those include fiber outages lasting at least 20 minutes and “wireless downtime lasting 60 minutes or more caused by a single incident impacting 10 or more towers.
AT&T: We'll Pay You If an Outage Hits Your Wireless, Fiber Service
The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or fiber service.
AT&T to Credit Customers After Internet Outages
AT&T announced on Wednesday that it would start crediting customers for internet outages and long wait times, the latest initiative in a yearslong effort to revamp the company’s customer service. Starting Thursday,
AT&T to credit qualifying customers after service outages: Who is eligible?
AT&T made a “bold promise” to customers Wednesday, telling them that the company plans to issue credits to consumers who lose phone service or fiber connectivity. The telecommunications giant touted its new “AT&T Guarantee” in a press release issued Wednesday.
AT&T launches service ‘Guarantee’ that includes credits for outages
AT&T; has unveiled what it calls the “AT&T; Guarantee,” a comprehensive promise to enhance customer experience across its wireless and fiber networks, incl
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AT&T's New Guarantee Promises to Compensate Users if There Are Outages
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