Personalization boosts engagement and sales. AI-powered post-purchase portals can deliver targeted offers and product suggestions within order-status notifications. Returns are a loyalty opportunity.

Procurement’s reinvention is underway. University of Tennessee research shows procurement must move beyond cost-cutting to deliver total business value anchored in customer outcomes.

Sales and operations planning (S&OP) has long promised alignment between commercial goals and operational execution. Yet, as several experts at this year’s CSCMP EDGE conference noted, many companies ...

Ram described Penske’s “driver retention” model, which once significantly reduced overtime, but gradually lost effectiveness ...

Software-first innovation enables scalability. By decoupling AI vision from proprietary drones, Gather AI can now embed its ...